Store Policy
Customer Care
Our goal is to have the most satisfied customers ensuring you're happy with your purchase. We understand that sometimes, what you thought would work in your home doesn't quite fit the way you wanted. Read below to find out more about our fair exchange and return policy and find the right solution for you.
Privacy Policy
The Showroom is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share the personal information we collect from visitors to our websites, including www.theshowroombysherynaespino.com, its subdomains, related domains, and all other websites where this Privacy Policy is posted. This policy includes but is not limited to personal information collected on our websites, mobile applications, via email, via phone, or controlled widgets embedded in communication platforms. By accessing or using our websites, you signify that you have read, understood and agree to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.
Exchanges & Returns
We want all our customers to be pleased with their new items. If you are unhappy with your purchase you may exchange or return your items under the following guidelines: All exchanges/returns must be authorized by The Showroom in order to be processed. Items must be inspected prior to exchange/return authorization in order to be eligible. If the item is in showroom condition, you may exchange or return it within three (3) days of delivery.
If you are exchanging: Standard delivery charges will apply for redelivery of exchanged merchandise. In the occurrence that there is a price difference between the two items, the differense is due upon the execution of the exchange contract. Exchange requests after the three (3) day period are subject to a minimum 15% restocking fee, which will be deducted from the purchase price.
Exchanges Exceptions
We do not accept exchanges or returns on the following:
• Any items that have been damaged, abused, stained, mishandled or used for commercial or institutional purposes may not be exchanged or returned.
• Any item sold as 'Clearance' or 'As-Is' or 'Final Sale' is not eligible for exchange or return.
• Appliances and electronics may not be exchanged however, appliances and electronics may be exchanged within the extended warranty period as a result of a decision made exclusively by The Showrrom Appliance and Electronic Service Department.
• Pillows, sheets, bedspreads and comforters may not be exchanged.
• Mattresses may be exchanged according to the terms of The Showroom Exclusive Comfort Guarantee or the manufacturer's factory warranty. Additionally mattresses within the extended warranty period may be exchanged as a result of a decision made exclusively by the GBS Warranty Service.
The Show room reserves the right to authorize or disapprove exchanges or returns based on the time the merchandise has been out and its condition as well as any specific circumstance might demand.